Not Your Typical Greensboro, NC, Technology Firm

Barry Utesch’s Testimony

Technology Firm Serving Central, North Carolina

North Carolina’s business owners and C-level execs know the importance of keeping their technologies secure, up to date, and reliable. Our technology firm’s team of certified analysts has decades of experience providing managed technology solutions to meet businesses’ specific needs, giving them the expertise necessary to keep technology from disrupting productivity.

The types of clients we serve include legal, accounting, health care, manufacturing, construction, insurance, distribution, service, and nonprofit. Organizations choose Total Computer Solutions (TCS) as they have outgrown their internal support, outsource complex projects, or free up IT staff from repetitive mundane tasks. Since TCS employs 15 technical analysts, it is unusual for us to be unable to deal with urgent matters or have the in-house expertise to solve a complex problem. Our attrition rate for employees is low compared with most firms in our industry. Our average staff tenure is more than eight years, and when we turn staff, it is for good reasons, not job dissatisfaction. Our mission is to Glorify God as we provide exceptional IT services focused on building relationships with our clients and employees. We want to have a seat at the table where business decisions are being considered to assist you with making the most of your technology spend.

The analysts and staff at TCS have experience, are capable, and care about your organization’s success. We understand that a reliable IT infrastructure can elevate your bottom line and give you a competitive advantage in your industry. Genuine concern for you and your organization, paired with our expertise in using Microsoft cloud and on-premises solutions, makes TCS unique in our market. 

TCS Provides Value By: 

1. Applying technology within financial constraints. 

We deploy cost-effective solutions. TCS considers technology that is appropriate for your business environment and your processes. Our consultants have a deep understanding and first-hand experience in technology applications for business, even in the most complex environments. We will exist to bring solutions to match your business needs. TCS works with both established and emerging organizations, making sure your technology investments work as hard for you as we do. 

2. Using a proactive approach to managing our client’s infrastructure. 

TCS keeps a close watch on our client’s network infrastructure, including their local and remote computers and servers. We can patch, update, and take remote control (with permission) of any computer with an internet connection through a set of best-in-class software tools that we deploy as part of our services. We understand that a minor problem that occurs today may seem unimportant, but it may grow over time and cause significant disruption and downtime. By dealing with potential issues, we save our clients money because of reduced downtime and costs. There was a time in IT when all the focus was on response times. While response time is still critical, TCS is focuses on preventing problems ahead of time to avoid downtime.  

3. Having experience in state-of-the-art and complex technology projects. 

Choose a technology firm that can grow with you. With over 30 years of experience leading complex technology projects, TCS can meet your IT needs today and over the long term as your company grows and adapts to the ever-changing technology environment.

Designing a reliable IT platform for your firm that best uses cloud and onsite infrastructure is what we do for our clients. That is why we have become the go-to IT technology firm in Central North Carolina for small to mid-sized businesses. We do not have a crystal ball to predict the future, but we believe that the future is partly cloudy. The reliability and flexibility of cloud solutions can be  expensive for an organization to design and build an onsite solution. For this reason, we encourage our clients to look at hosting in the cloud.

The ideal time for considering a change is when you are up against a server hardware refresh. We have solutions for every situation, including the co-location of your existing equipment in a local data center, purchasing virtual servers that are part of a large data center, or Software-as-a-Service; we will help you work through the pros and cons of each of these options. There is no one size fits all solution, so we build the right solution for you today to carry you into the future. If you are growing or looking at a market contraction, the cloud can still be the right fit.

4. Providing best-in-class solutions to keep your technology secure, reliable, and recoverable. 

TCS keeps up with the rapid changes in the computer industry standards and protocols for you, implementing these changes. One of the greatest threats to your business today is ransomware. Over 90% of ransomware infections come through email, so helping you train your people to be skeptical of all emails and block as much malware coming through email is what we do. Our technology firm has extensive experience in all types of cloud solutions. We have experience with security standards like HIPAA (Health Insurance Portability & Accountability Act), NIST–800 (National Institute of Standards in Technology), PCI (Payment Card Industry), and Sarbanes. We can show you where you are deficient and let you do the correcting, or we can help you create standards to put you on the road to compliance. 

Our technology firm is proficient with Microsoft, Cisco, Dell, SonicWall, and many more. Because of our years of experience supporting these products, we understand how these different technologies work with one another. We can design and deploy the best combinations optimized for your business requirements. This knowledge-based consulting model comes with personal attention and advanced credentials in all relevant areas of expertise.

Doing business with TCS is easy, with four simple steps:

1. Assess Your IT Needs 
2. Receive a Personalized Plan 
3. Partner with TCS to Proactively Manage Your IT 
4. Focus on Running Your Business 

Join others and become more productive leveraging technology. Contact us today by calling 336.804.8449 or filling out an online form below.